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Can't download file.

Last post 01-21-2016 3:47 PM by RyanT. 1 replies.
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  • 01-21-2016 2:03 PM

    Can't download file.

    Reply Contact
    My Norton is blocking me from viewing the web site. I'm having to tell Norton to go to site anyway. Then when I try and download the trial version Norton scans the file and deletes it. Says the file has a Trojan. Not sure what's going on.....Help plz

  • 01-21-2016 3:47 PM In reply to

    • RyanT
    • Top 10 Contributor
    • Joined on 09-13-2011
    • Points 3,462

    Re: Can't download file.

    Reply Contact

     Hello,

     I am sorry you're having that issue. It is Norton giving a false positive. The EclipseLogbookSetup.exe is safe and is not a virus. You need to disable Norton before you download and keep it disabled while you install Logbook. After that you should be able to reable Norton. 

    If you still have issue please go to www.Logbook.com and click on the CHAT NOW button to connect with a techncian that can help.

     Thank you and have a great day!

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