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can't register

Last post 12-26-2012 11:12 AM by RyanT. 1 replies.
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  • 12-25-2012 7:45 AM

    can't register

    hi everyone, I downloaded the program - tried it out - then today purchased it but it won't let me register my province of Ontario. Anyone have the same issue?
  • 12-26-2012 11:12 AM In reply to

    • RyanT
    • Top 10 Contributor
    • Joined on 09-13-2011
    • Points 3,462

    Re: can't register

    Hello,

    If you have purchased Logbook then you should already be registered and will just need to unlock Logbook.

    To unlock the software Click Help - in the upper left corner of the program. (the top menu) Then Click Unlock. This will ask you for your email address and password. Once you fill that out and click unlock the screen will go away. After that you will be successfully unlocked.

    You're correct when first signing up with Logbook you cannot enter in your province. Just enter in the closet state to you. In the Logbook software you will be able to enter in any Home terminal address you need, it won't care about province or state. Hope this information helps.
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