Hello,
I'm sorry you had issues with our chat service. It is available M - F 8am - 4:40pm Mountain time. If you would like to come back to the chat, we would be glad to help with whatever issue you're having. Unfortunately we don't do phone support for Logbook to help keep the cost of the software down.
If there is something I can help you with her on the forums just let me know!
Thank you and have a great day.
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