Sales

Re: need address changed on my form

LarryBoy — Thu, 10 Feb 2011 23:48:09 GMT

Whew! Glad to hear it's behaving.

Because we try and save the address the first time you visit a log (by copying it forward), sometimes the wrong address will be in place while you browse back and forth over several days, so each of those get "stuck" with the wrong address.

Then once you visit a new log for the very first time, and the prior log is correct, it seems like everything magically started working.

Keep an eye on it and let me know if you see anything odd.

Cheers,

--LarryBoy

Re: need address changed on my form

mattbnr — Thu, 10 Feb 2011 23:43:13 GMT

ok well i just tried it again and it stayed this time. maybe i did soemthing wrong the first time.

Re: need address changed on my form

mattbnr — Thu, 10 Feb 2011 23:41:41 GMT

no it doesnt carry forward. i have tried it many times.in fact i just filled out 8 days worth of the addresses, closed the program, reopened it and all of it was gone. so no it doesnt stay. i will try it again just to see.

Re: need address changed on my form

LarryBoy — Thu, 10 Feb 2011 23:20:55 GMT

Most of our fields carry forward automatically, including any changes you make.

The only exception I can think of is when you "peek ahead" several days (causing the last info to be copied forward), and then move back. As you flip to each log (visiting it the second time) it can look like your changes aren't being carried forward.

I tested it on my machine to make sure, and it carries forward the address changes I put in.

Try changing it on the latest log you're working on, and then flip to the next day. It should carry forward.

If it doesn't, contact support during business hours when you have access to high-speed internet. They can remote-in to your PC and observe the behavior and see if they notice anything unusual.

--LarryBoy

need address changed on my form

mattbnr — Thu, 10 Feb 2011 22:35:27 GMT

i need the terminal address changed on my form. having to change it every single day is getting annoying. there are 3 different locations for CRST and i am in the cedar rapids branch. on my form its showing the trussville,al. i change it everyday to cedar rapids but i grow tired of it. i have emailed tech support but have not gotten a response. i can tell you exactly what i want it to say. who do i need to talk to about changing this please? its a simple fix. i need the company, the address and the terminal address changed.